Terms and Conditions

These Terms and Conditions govern access to and use of services provided by Betenza Casino through betenza.casino. By registering an account or using any services, players acknowledge acceptance of these terms in their entirety.

Account Registration

Eligibility for account registration requires meeting the following criteria:

• Minimum age of 18 years (or higher where local jurisdiction mandates)
• Legal capacity to enter binding agreements
• Residency in jurisdiction where online gambling is permitted
• Single account per person, household, and IP address

Account Verification

Betenza reserves the right to request identity verification documents at any time. Acceptable documentation includes government-issued photo identification, proof of address dated within three months, and payment method verification.

Failure to provide requested documentation within 14 days may result in account restriction or closure. Fraudulent documentation submission leads to immediate termination and forfeiture of all funds.

Deposits and Withdrawals

Deposit Terms

• Minimum deposit: €10 (method dependent)
• Maximum deposit: Subject to payment method limits
• Deposits reflect instantly for most payment methods
• Players must use payment methods registered in their own name

Withdrawal Terms

Betenza processes withdrawals to the original deposit method where possible. Alternative methods require additional verification. Pending withdrawals may be reversed and returned to player balance upon request.

Bonus Terms

General Bonus Conditions

1. All bonuses carry wagering requirements unless explicitly stated otherwise
2. Maximum bet while wagering: €5 per round/spin
3. Bonus expiration: 30 days from activation unless specified
4. One active bonus permitted per account at any time
5. Bonus abuse triggers forfeiture and potential account closure

Wagering Contributions

• Slots: 100%
• Table Games: 10%
• Live Casino: 10%
• Video Poker: 5%
• Excluded Games: 0%

Certain games are excluded from bonus wagering entirely. Attempting to wager on excluded games with active bonuses voids the bonus and associated winnings.

Prohibited Activities

The following activities constitute violations resulting in account termination:

• Operating multiple accounts
• Providing false registration information
• Using automated betting software
• Exploiting technical errors or glitches
• Engaging in fraudulent payment activities
• Collusion with other players
• Money laundering or suspicious transactions
• Irregular betting patterns designed to exploit promotions

Limitation of Liability

Betenza Casino shall not be liable for:

• Losses arising from unauthorized account access due to player negligence
• Technical failures beyond reasonable control
• Third-party actions affecting service availability
• Consequential damages arising from service use
• Losses exceeding the player’s account balance

Maximum liability for any claim shall not exceed the net deposits made within the preceding 12 months.

Dispute Resolution

Players must exhaust internal complaint procedures before pursuing external resolution. Complaints should be submitted via email to [email protected] with full details of the dispute.

Complaint Timeline

• Initial response: Within 48 hours
• Investigation completion: Within 14 days
• Final decision: Within 28 days

Unresolved disputes may be escalated to the relevant licensing authority. Players retain rights under applicable consumer protection legislation.

Responsible Gaming

Betenza promotes responsible gambling and provides tools including deposit limits, loss limits, session reminders, and self-exclusion options. Players experiencing gambling problems should contact support immediately for assistance.

Problem Gambling Support: 0808 8020 133 | GamCare: gamcare.org.uk

Amendments

Betenza reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via email or prominent website notice. Continued use following amendments constitutes acceptance of revised terms.

Governing Law

These Terms and Conditions are governed by the laws of the licensing jurisdiction. Disputes shall be subject to the exclusive jurisdiction of the relevant courts.